Casoola Casino Terms and Conditions

Welcome to Casoola Casino. These Terms and Conditions govern your use of our website and services, and by registering an account with us you confirm that you have read, understood and agreed to be bound by them in full. At Casoola, we ask every player to review this document carefully before depositing or placing any bet, as it sets out our mutual rights and obligations.

Acceptance of Terms

By creating an account with Casoola Casino, you confirm that you are of legal gambling age in your jurisdiction, that you are accessing our services from a permitted location, and that the information you provide is accurate and belongs to you personally. We require every account to be registered in the player's own correct name, and we do not offer a no-account casino experience - full functionality is only available once registration is complete. These Terms are drafted in English, and the English version prevails over any translation; translated versions are offered purely for convenience. By accepting these Terms, you further warrant that your command of English is sufficient to fully understand their content.

Eligibility and Restricted Territories

We maintain an Excluded Jurisdictions list, and residents of the following countries have no right to open an account or deposit funds with us: Afghanistan, Belarus, Bulgaria, Curacao, Cyprus, Denmark, Estonia, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, Romania, Russia, North Korea, the Netherlands, Sweden, Ukraine (including Crimea), the United Kingdom, the United States of America, Cote d'Ivoire, Armenia, Georgia, and the Netherlands Antilles. A narrower restriction applies to promotions only, which are unavailable to residents of Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia and Malaysia. Certain game suppliers also apply their own geo-blocks; for example, NetEnt titles are unavailable in 53 territories, and other branded titles such as Planet of the Apes, Vikings, Narcos, Street Fighter and Universal Monsters carry their own distinct geographic limitations.

Account Registration and Verification

We require accurate, complete and up-to-date information at registration, and we reserve the right to request identity and address verification documents at any time, including before processing a withdrawal. Our casino may suspend or close any account where information provided is false, incomplete, or where we suspect fraudulent activity, multiple accounts, or any attempt to circumvent these Terms. You are responsible for keeping your login credentials confidential, and you agree to notify us immediately of any unauthorised use of your account.

Deposits and Withdrawals

Our cashier accepts a wide range of payment methods, including EPS, bank transfer, Revolut, MiFinity, Visa, Mastercard and a broad selection of cryptocurrencies. The minimum deposit is generally EUR 10, with minor exceptions on certain rails, while minimum withdrawals are EUR 10 on fiat methods, EUR 20 on most crypto rails, and EUR 60 on Bitcoin specifically.

Processing Times

We process withdrawal requests through our financial department within 3 business days of the request, and consecutive payouts are spaced so that a further 3 business days apply after the previous withdrawal has been paid. Withdrawals are handled only within our 06:00-17:00 GMT, Monday-to-Friday processing window, after which the payment provider's own processing leg applies - a stage for which we accept no responsibility. We permit a maximum of 3 pending withdrawals at any time.

Withdrawal Conditions

Our withdrawal limits operate on a five-level VIP ladder, measured on a daily and monthly basis, and your level is determined by your activity over the 90 calendar days preceding your request, taking into account your ratio of deposits to withdrawals and bonuses received. Limits may also vary by location. A minimum 1x rollover of deposited funds applies before withdrawal; if the amount wagered is less than the amount deposited, we may cancel all winnings and retain 10% of your last deposit (minimum EUR 0.50) as payment expenses, rising to 15% where the deposit was made by bank card or bank transfer. A minimum monthly wagering threshold of EUR 20 must also be met in the calendar month of your request, or the withdrawal may be declined.

Inactive Accounts

If your account remains inactive for 180 days without a login, we may classify it as Inactive and apply a EUR 5 monthly charge at our sole discretion and without prior notice. If your balance is below EUR 5, the entire remaining balance will be taken, and charges cease once the balance reaches zero.

Bonuses and Promotions

Casoola Casino offers a Welcome Bonus of 100% up to EUR 500 plus 200 Free Spins, alongside a Crypto Welcome Bonus of 200% up to 3,000 USDT. Our welcome offer is not credited automatically - you must deposit, then visit the My Bonus section of your profile to activate the promotion before placing any bet with your qualifying deposit. A withdrawal request made either before claiming or after activating the bonus voids eligibility entirely.

Wagering Requirements

Standard wagering is 35x on deposit plus bonus amount, and 40x on free spin winnings, to be completed within 10 days of activation, after which unwagered amounts and related winnings are void. Free spins are credited in batches of 20 per day over 10 days; each batch expires 24 hours after release, and missing a single day forfeits that batch permanently. A maximum bet limit applies while any Casino Bonus is active - for example, EUR 100 in the EUR currency table - and exceeding this limit is treated as promotion abuse.

Promotion Rules

Only one bonus may be active at any time; activating a new bonus automatically removes any existing bonus and its winnings. Neteller and Skrill deposits do not qualify for our promotional offers. We reserve the right to deny, reject, modify, suspend or cancel any bonus or promotion, and to ban any player from our promotional programme at our sole discretion. In any dispute concerning bonus eligibility, wagering calculation or suspected abuse - including minimum-risk betting strategies, bet-pattern switching after a win, or delaying a bonus round to lock in value - our decision shall be final.

VIP Programme and Loyalty

We operate a five-tier VIP ladder - Beginner, Amateur, Professional, World Class and Legend - with benefits including a personal VIP manager, higher withdrawal limits, personalised offers, on-site promotions, cashback and 24/7 live chat access. VIP status is recalculated based on the 90 days preceding each withdrawal request and automatically drops to the lowest level after one month without placing bets. Our broader gamification programme includes challenges, tournaments, Spin Rally, Wheel of Fortune, a shop and collections, each governed by its own mechanics as detailed in the relevant Annexes to these Terms.

Games and Fair Play

Casoola Casino offers an extensive library of slots, table games, live dealer tables, and jackpot games across more than a thousand titles from a wide range of studios. Our live casino features roulette, blackjack, baccarat, game shows and poker, run across dedicated rails including Top Live Casino and Gold Saloon. Game outcomes are determined by certified random number generators or genuine live dealers, and we do not permit any player to manipulate, exploit or collude in order to gain an unfair advantage.

Responsible Gambling

We are committed to promoting responsible play and provide tools including deposit limits, self-exclusion and account closure upon request. If you believe your gambling activity has become problematic, we encourage you to contact our support team or make use of the self-exclusion options available in your account settings.

Limitation of Liability

We disclaim responsibility for delays or losses arising from third-party payment providers, internet connectivity issues, or circumstances beyond our reasonable control. Our liability to you is limited to the amount held in your player account, except where such limitation is not permitted by applicable law.

Changes to These Terms

We may amend these Terms and Conditions at any time at our sole discretion, and continued use of our services after such changes constitutes your acceptance of the updated Terms. We recommend checking this page periodically for updates.

Contact Us

If you have any questions regarding these Terms, our support team is available 24/7 via live chat or by email at [email protected]. We also maintain an FAQ and help centre to assist you with common queries about your account, deposits, withdrawals and bonuses.