Casoola Privacy Policy

At Casoola, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Casoola Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data. By creating an account and using our services, you confirm that you have read and understood how we handle your information.

Information We Collect

We at Casoola collect several categories of personal data in order to provide our gaming and betting services, verify your identity, and comply with our legal and regulatory obligations. The information we gather includes, but is not limited to, the following.

• Registration details such as your full legal name, date of birth, address, email and phone number - we require accounts to be opened in the player's own correct name.
• Identity verification documents, including proof of identity, proof of address and, where relevant, proof of payment method ownership.
• Financial information relating to deposits and withdrawals, including the payment method used, such as EPS, bank transfer, Revolut, MiFinity, Visa, Mastercard or cryptocurrency wallets.
• Gaming and betting activity, including games played, stakes placed, wins, losses, bonus usage and sportsbook bets.
• Technical data such as IP address, device type, browser information and login timestamps.
• Communications you have with our customer support team, including live chat transcripts and emails sent to [email protected].

How We Use Your Data

Our Casoola platform processes your personal data for a number of specific purposes. We use your information to open and manage your account, to process deposits and withdrawals, to verify your identity and prevent fraud, and to ensure compliance with anti-money-laundering requirements. We also use your data to administer promotions such as our welcome bonus, to calculate VIP status and withdrawal limits, and to communicate important updates about your account. Where you have agreed to receive marketing, we may also use your details to send you information about Casoola bonuses, tournaments, Spin Rally events, the Wheel of Fortune and other promotional offers.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to recognise your device, remember your preferences such as your selected currency or country, and analyse how our site is used. Cookies help us keep your session active, remember whether you are logged in, and tailor the content you see, including the Top Games rail and currency-specific promotions. You can control or disable cookies through your browser settings, though doing so may affect certain features of our platform.

Legal Basis for Processing

We rely on several legal grounds to process your personal data, including the necessity of processing to perform our contract with you, our obligation to comply with applicable laws, our legitimate interest in preventing fraud and protecting our services, and, where applicable, your consent. Where consent is the basis for processing - for example, for marketing communications - you may withdraw that consent at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services. This includes:

• Payment providers processing deposits and withdrawals, including bank transfer, Revolut, Skrill, MiFinity and cryptocurrency processors.
• Identity verification and fraud-prevention providers used to confirm your identity and address.
• Game and software providers who supply the titles and live tables available on our platform.
• Regulatory bodies, law enforcement agencies or courts where we are legally required to disclose information.
• Professional advisors, auditors and service providers who support our business operations.

International Data Transfers

As an international operator serving players across multiple countries and currencies, including EUR, USD, HUF, NOK, PLN, CAD, NZD, CZK, AUD and CHF, we may transfer your personal data outside of your country of residence. Where we do so, we take appropriate steps to ensure your data continues to receive an adequate level of protection, consistent with applicable data protection standards.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Financial records, identity verification documents and transaction histories are typically retained for extended periods required by anti-money-laundering regulations, even after an account becomes inactive or dormant. If your account has been inactive for 180 days, it may be classified as Inactive under our Terms, but your data will continue to be retained according to our data-retention obligations.

Your Rights

You have a number of rights in relation to the personal data we hold about you. These include the right to access the data we hold, to request correction of inaccurate information, to request deletion of your data where legally permissible, to object to certain types of processing, and to request a copy of your data in a portable format. If you wish to exercise any of these rights, you can contact us using the details below, and we will respond within a reasonable timeframe.

• You can request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal retention obligations.
• You can withdraw consent for marketing communications at any time.
• You can object to or restrict certain processing activities.

Restricted Jurisdictions and Data Processing

Our Casoola Excluded Jurisdictions list means that residents of certain countries, including the United Kingdom, Malta, the Netherlands and others named in our Terms, are not permitted to open an account or add funds. If you access our services from a restricted jurisdiction, we reserve the right to suspend your account and limit the processing of your data to compliance and verification purposes only.

Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse or alteration. These measures include encryption of sensitive data, restricted access controls and regular monitoring of our systems. While we work hard to protect your information, no method of transmission or storage is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Children's Privacy

Our services are intended exclusively for adults who meet the applicable legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

Changes to This Policy

We may update this Casoola Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any updates will be posted on this page, and where appropriate, we will notify you through email or an in-account notice. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal data, you can reach our support team at [email protected], or through our 24/7 live chat available directly on our website. We are here to help you understand your rights and address any concerns you may have about your privacy while using our platform.